Terms & Conditions

Terms & Conditions

Last updated: September 2026

Welcome to Les Cours de Louise. These Terms & Conditions (T&C) precisely define the contractual terms applicable to any private tutoring, coaching, gift card sale or premium blog subscription offered by Les Cours de Louise (SIREN 927 653 782). By booking a service, you fully and unreservedly accept these T&C.

Article 1 · Purpose and scope

These T&C govern all pedagogical and coaching services marketed by Louise Blanck, sole proprietorship registered under SIREN 927 653 782, headquartered at 10, rue de la Paix, 75002 Paris, hereinafter 'Les Cours de Louise'. Any booking implies unreserved acceptance of these conditions, which prevail over any contrary conditions.

Article 2 · Services offered

Les Cours de Louise offers: (a) individual private lessons by videoconference or in person at the 16th arrondissement Paris office (precise address shared upon confirmation); (b) personalised coaching programmes for executives, students and professionals; (c) monetary gift cards, valid 12 months; (d) access to an editorial blog, initially free then via monthly subscription. Each lesson has a standard duration of 60 minutes, adjustable on request.

Article 3 · Pricing and payment

The unique rate is €27 per hour. A first 15-minute discovery call is offered free to any new client. Packs are offered: 5-hour Pack at €135 (hourly rate, no discount), 10-hour Pack at €259 (light 4% off). Prices are indicated in euros, all taxes included, under the VAT exemption regime (art. 293 B French Tax Code). Payment is made by bank transfer, cash (per session only), or credit card via Stripe (Apple Pay, Samsung Pay and Google Pay accepted). Packs are paid upfront; à la carte sessions are paid before each session.

Article 4 · Booking and confirmation

Booking is made via www.lescoursdelouise.com or Calendly. The booking request is validated by an acknowledgement of receipt sent by email within a maximum of 3 business hours. Final confirmation occurs after receipt of payment (except for pay-per-session). Without explicit confirmation from Les Cours de Louise, the booking is not firm. IN-PERSON SESSIONS: on the day of the session, the Client announces their presence (arrival, possible delay or last-minute impediment) exclusively by SMS to the phone number provided upon booking confirmation. As emails are not read continuously, any urgent same-day communication sent by email is deemed not received and cannot be held against the provider.

Article 5 · Cancellation and rescheduling

Any cancellation or rescheduling request must be notified no later than 48 hours before the session start time, by email to bonjour@lescoursdelouise.com or from the client area. Less than 48 hours before, the session is due in full. Example: for a lesson scheduled on 11 September, free cancellation is possible until 48 hours before the start time. Only a case of force majeure within the meaning of article 1218 of the French Civil Code, duly evidenced by the Client (medical certificate, attestation), allows an exception. Forgetfulness, scheduling conflicts or mere personal convenience do not constitute force majeure. In case of timely cancellation, any debited hour is re-credited. Cancellation is final: the freed slot is immediately made available to other students and its re-booking is neither guaranteed nor given priority — it is therefore not possible to cancel a session and rebook the same slot. Cancelling does not create a right to reschedule: to move a session without cancelling it, the Client contacts Les Cours de Louise, which offers a new slot subject to availability. In case of Client lateness, the session ends at the initially scheduled time and is due in full; beyond 15 minutes of unannounced lateness, the session is deemed cancelled out of time. Les Cours de Louise reserves the right to cancel or reschedule a session in case of impediment; the session is then rescheduled free of charge or, at the Client's choice, re-credited.

Article 6 · Right of withdrawal and refunds

In accordance with articles L221-18 et seq. of the French Consumer Code, consumer Clients have, for any distance purchase (packs, gift cards, subscriptions), a fourteen (14) day withdrawal period from the conclusion of the contract, without having to give reasons. It is exercised by an unambiguous statement (email to bonjour@lescoursdelouise.com) or via the model form annexed hereto; the refund is made within 14 days by the same means of payment. EXCEPTIONS AND LIMITS: (a) if the Client expressly requests that performance begin before the end of the withdrawal period (e.g. by booking an immediate first session), they acknowledge losing their right of withdrawal for any fully performed service, per article L221-28 1° of the Consumer Code, and owing a proportionate amount for partially performed services (art. L221-25); (b) lesson hours already consumed are in no case refundable; (c) beyond the statutory withdrawal period, started packs are non-refundable but remain usable with no time limit; (d) unused gift cards are refundable during the statutory withdrawal period only; beyond it, they are neither refundable nor exchangeable for cash, but may be transferred to a third party.

Article 7 · Intellectual property

All pedagogical materials (synthetic sheets, exercises, corrections, methods, session recordings, blog content) are the exclusive property of Les Cours de Louise. They are provided to the Client for strictly personal and pedagogical purposes. Any reproduction, distribution, resale or communication to a third party, including free of charge, is expressly prohibited and engages the civil and criminal liability of the offender (art. L335-2 et seq. of the French Intellectual Property Code).

Article 8 · Personal data (GDPR)

Personal data collected (name, email, phone, lesson history) is processed by Les Cours de Louise as data controller, solely for the purposes of lesson management, client relationship and invoicing. Data is retained for 5 years after the last service. Under GDPR and the modified French Data Protection Act, you have the right to access, rectify, erase, limit, portability and object. To exercise these rights: bonjour@lescoursdelouise.com. You may also file a complaint with the CNIL (www.cnil.fr). The teaching premises in Paris 16th (Ranelagh) are under video surveillance for the safety of persons and property, in accordance with articles L.223-1 et seq. and L.251-1 et seq. of the French Internal Security Code, the GDPR and French Act no. 78-17 of 6 January 1978 as amended; footage is kept for a maximum of 30 days and you have a right of access, rectification and objection via bonjour@lescoursdelouise.com.

Article 9 · Liability

Les Cours de Louise undertakes to provide quality services in accordance with the rules of the art, but is subject to an obligation of means and not of result. Its liability cannot be engaged in case of academic results deemed insufficient by the Client, success also depending on the student's personal involvement. Les Cours de Louise cannot be held responsible for technical interruptions beyond their control (client-side internet outage, videoconference platform failure).

Article 10 · Exclusion and termination of the commercial relationship at the provider's initiative

The pedagogical relationship is based on a climate of mutual respect, courtesy and trust between Les Cours de Louise, the student and, where applicable, their legal representatives. Les Cours de Louise reserves the right to terminate, without notice, any ongoing commercial relationship in the following cases: (a) verbal abuse, insulting, threatening, humiliating, discriminatory or disparaging remarks made by the student, the Client or their entourage, whether orally or in writing (emails, SMS, messaging apps, social media), towards Les Cours de Louise; (b) inappropriate, aggressive or improper behaviour, harassment in any form, or any attack on the provider's dignity, safety or peace of mind; (c) lasting deterioration of the relationship making the calm and effective continuation of the pedagogical support impossible: systematic distrust, repeated challenges to the working framework or method, behaviour rendering sessions unproductive, or repeated breaches of these T&C; (d) repeated non-payment, fraudulent manoeuvres or misuse of pedagogical materials. The termination decision is notified to the Client in writing (email) and takes effect immediately, without compensation on either side. In such a case, the balance of unused hours from the current pack or subscription is fully refunded to the Client, pro rata to the price actually paid, within a maximum of fourteen (14) days and by the same means of payment used for the purchase. Hours already consumed remain due to the provider, including any session shortened or interrupted as a result of one of the behaviours referred to above, which is deemed fully performed. This right of termination is exercised without prejudice to any claim for damages that Les Cours de Louise reserves the right to bring, and does not deprive the Client of any of the remedies provided for in article 14 (consumer mediation).

Article 11 · Subscriptions and tacit renewal

Subscription offers (monthly lesson plans, Pass Ressources / premium blog) are concluded for one month, tacitly renewable. In accordance with articles L215-1 et seq. of the French Consumer Code, the Client may cancel at any time, free of charge and without reason, effective at the end of the current monthly period; cancellation is made directly from the client area or by simple email to bonjour@lescoursdelouise.com ('three-click cancellation', art. L215-1-1). Lesson hours acquired under an already-paid month remain usable after cancellation. Any price change is notified at least thirty (30) days before taking effect; the Client may then cancel free of charge.

Article 12 · Minor students

Services intended for a minor student are contracted by the holder of parental authority (or legal representative), sole debtor of the price and contractual contact. Pedagogical reports are sent to the legal representative. Videoconference sessions with a minor may, at the parents' request, take place with an adult present at home. No session is recorded without the prior written consent of the legal representative.

Article 13 · Force majeure

Neither party shall be held liable for non-performance of its obligations in case of force majeure within the meaning of article 1218 of the French Civil Code. If the impediment is temporary, sessions are suspended and acquired hours are retained with no time limit. If the impediment is permanent, the contract is terminated by operation of law and unused hours are refunded pro rata.

Article 14 · Consumer mediation and online dispute resolution

In accordance with articles L612-1 et seq. of the French Consumer Code, any consumer Client has the right to resort free of charge to a consumer mediator for the amicable resolution of a dispute, after first sending a written complaint directly to Les Cours de Louise that remained without satisfactory answer within sixty (60) days. The competent mediator's details are provided on request and recalled on invoices; the list of accredited mediators is available at www.economie.gouv.fr/mediation-conso. Per article 14 of Regulation (EU) No 524/2013, the Client is also informed of the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

Article 15 · General provisions

Should any provision of these T&C be declared void or unenforceable, the remaining provisions shall retain full effect (severability). The fact that Les Cours de Louise does not avail herself of any of these clauses at a given time shall not constitute a waiver. The applicable T&C are those in force on the day of the order; any amendment is published on the site with its update date and does not apply to prior orders.

Article 16 · Applicable law and jurisdiction

These T&C are exclusively subject to French law. In case of dispute, an amicable solution will be sought before any legal action (direct complaint then mediation, see article 14). Failing this, the dispute will be brought before the competent courts under ordinary law; consumer Clients may bring the case, at their choice, before one of the territorially competent courts under the Code of Civil Procedure or the court of the place where they resided when the contract was concluded (art. R631-3 French Consumer Code). ANNEX — Model withdrawal form (to be sent to bonjour@lescoursdelouise.com): 'I hereby notify my withdrawal from the contract for the service below: [service / pack ordered] — Ordered on: [date] — Name and address of consumer: [·] — Date: [·]'.

COMPANY DETAILS

Legal name
Louise Blanck
SIREN
927653782
SIRET
92765378200013
Legal form
Entreprise individuelle
APE code
85.59B · Cultural education
Address
10, rue de la Paix, 75002 Paris, France
Email
bonjour@lescoursdelouise.com
VAT
VAT not applicable, art. 293 B French Tax Code

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